TQM

QUALITY MANAGEMENT

The Importance of Blending HRD and OD Models in TQM

• Total Quality Management, from its inception, intuitively recognized the importance of bringing organizations and individuals together through teams and processes. These two elements (teams and processes) brought new emphasis on training and technologies.
• The true heart of TQM is in this central role of blending organizations with its individual performers in competitively meeting customer needs (demands).
• The common element in successful TQM initiatives was their ability to merge the two structures into a TQM. Failed efforts most often were linked to the overlaying of TQM strucures on both the organizational and individual structures.
• In most organizations these two structures are embodied in HRD and OD systems. Total Quality Management is actually the blending of organizational and human resource management systems.
• Managers committed to total quality must have both an HRD Model and an OD Model that work together. In simplified terms, HRD + OD = TQM. You may access simplified HRD and OD models by clicking on the acrostics.

STRATEGIC TQM Elements

For successful TQM implementation, managers must deal successfully with these three strategic elements.

• C1 - Completeness (Do you have all the pieces of HRD, OD and TQM identified?)
• C2 - Congruence (Do you know how the pieces of HRD, OD and TQM come together into a whole?)
• C3 - Choices (Can you orchestrate the pieces of HRD, OD and TQM to attain desired goals?)

TACTICAL TQM Elements

For successful TQM implementation, managers must deal successfully with these three tactical elements.

• Q1 - Technology (Linked closely with organizational skills.)
• Q2 - Training (Linked closely with human resources development skills.)
• Q3 - Team (Linked closely with cultural and process skills.)

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