TQM

INDIVIDUALS

The Importance of Individuals in TQM

• Most TQM failures result from the under-consideration of individual factors (forced participation, treats to management control, no working human resources development model (HRD), or other people problems.).
• Early developers of Total Quality Management systems soon learned that individuals were key to successful attainment of quality goals. Customers were identified not only external to the system, but also internally.
• The quality of relationships became a major focus and communication skills began to develop.
• Individual performance measurement, 360 degree feedback, real-time information access, conflict resolution, cultural development and a host of other individual elements were addressed to bring greater balance with the organization elements in TQM programs.

Diagnostic Groupings of INDIVIDUALS in a balanced TQM

All individuals important to TQM implementation fall into one or more of three catagories:

• I1 - Leadership - (Measurable levels of capacities, skills and motivation)
• I2 - Workforce - (Measurable levels of capacities, skills and motivation)
• I3 - Company - (Measurable levels of capacities, skills and motivation)

An Simplified HRD Model utilizing these three groupings of individuals.

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