Supervisor Core Skills

Supervisors and managers need core skills. They need to have basic understandings about management, processes, and leadership to adequately operate within a Total Quality Management System.

The following 16 modules are basic for all supervisors and considered foundational for managers. Companies need to agree to basic content and models in each area for enhanced communication, problem solving and daily business plan implementation.

Module CONTENTS

1. Conflict Resolution
2. Change
3. Interpersonal Communication
4. Measurement, Charting & Display
5. Decision Making
6. Two Sides of Delegation
7. Meeting Management
8. People Styles
9. Beating Company Politics
10. Problem Solving
11. Policies & Procedures
12. Customer & Vendor Relationships
13. Basics of Team Building
14. Time Management
15. Scheduling & Project Planning
16. Learning & Transformation

Evaluation and Availability

Module I CONFLICT RESOLUTION

• PERCEPTIONS: Clarify (Synergism); Increased communication.
• VALUES: Redefine Problem (Consensus); Acceptance of differences.
• NEEDS: Need Identification (Meet Needs); Increased FIT

Module II CHANGE

• INDIVIDUAL: "U" Change Curve (Confused, Resist, Accept, Possibility, Embrace)
• ORGANIZATIONAL: "Bell" Change Curve (Ahead, First-In, In Crowd, Last-In, Behind)
• QUALITY: "S" Change Curve (Start-Up, Operational, Restart/Stagnate/Decline)

Module III INTERPERSONAL COMMUNICATON

• FOUNDATION: Genuineness, Non-Possessive Love, Empathy
• ELEMENTS: Listen, Assert, Relationships (Balancing)
• BARRIERS: Judging, Avoiding, Sending Solutions

Module IV MEASUREMENT, CHARTING & DISPLAY

• HARD DATA: Measures (Tangible); Use (Compare, Action); Charting
• SOFT DATA: Measures (Subjective); Use (Social Statistics); Charting
• DYNAMICS: Requirements, Skills, Cycles, Controls, Integrity, Etc.

Module V DECISION MAKING

• CONCLUSIONS: Alignment, Measuring Forces, Loyalty, Fair Play.
• DECISIONS: Time Available, Expertise Presence, Acceptance Needed.
• RESPONSIBILITY: Process, Assignments, Accountability, Authority, Display.

Module VI TWO SIDES OF DELEGATION

• FORWARD: Trust Issue (Some, More, A Lot, Complete).
• RECEIVED: Initiative Issue (Highest, Major, Involved, Some, None).
• LAND MINES: Errors, FIT, Motivation, Systems.

Module VII MEETING MANAGEMENT

• DIRECTOR: Start-Ups, Next Steps, Preparation, Documentation, Choice.
• COACH: Operations, Network, Cost, Display, Choice.
• EVALUATOR: Advanced (Collaboration, Resourcing, Tracking); Choice.

Module VIII PEOPLE STYLES

• DESIGN: Social Dimensions; Change vs Status-Quo, People vs Task.
• NEEDS: Emotions, Goals, Support, Preferences, Weaknesses.
• RELATIONSHIPS: Conflict Resolution, High Performance, Personal Enjoyment.

Module IX BEATING COMPANY POLITICS

• RESPONSIBILITIES: Functions, Organizational Charts, Policies, Published Plans
• RELATIONSHIPS: Roles, Position Descriptions, Procedures, Assignments
• DAILY TASKS: Daily Activities, Performance Evaluations, Scheduling

Module X PROBLEM SOLVING

• ROOTS: ID Roots vs Symptoms, Facts vs Feelings, Research vs Action.
• INTERESTS: ID Stakeholders, Commitment, Involvement, Authority.
• PROCESS: ID Common Steps: 3 PHASES - Account, Assess, Act

Module XI POLICIES & PROCEDURES

• POLICY (Strategic): Directives: Direction Statements (Where we're going.).
• PROCEDURES (Tactical): Instructions: Process Explanation (How we'll get there.).
• RULES (Structure): Separate, Assign Low, Current, Distribute, Date, Simple

Module XII CUSTOMER & VENDOR RELATIONSHIPS

• REQUIREMENTS: Ours vs Theirs, Feedback, Documentation.
• PARTNERSHIP: WIIFM, Loyalty, Proactive, Integrity/Relationship, Links, Team.
• REALITIES: Truth, Competition, Profits, Global Trends, Internal.

Module XIII BASICS OF TEAM BUILDING

• COMMUNICATION: Maximizing Human Resources, Increased Alignment.
• COMMITMENT: Company to Workers, Workers to Company, Company & Workers to Customers.
• GROWTH: Design Rules: Understand Styles, Balance Team, Keep Resourced.

Module XIV TIME MANAGEMENT

• CALENDAR: Scheduled Time; Non-discretionary, Only One, Pencil.
• DO LISTS: Non Scheduled Time; Discretionary, Process Daily.
• UNDERSTANDING: Priority, Goals, Proximity, Congruence, Concentration.

Module XV SCHEDULING & PROJECT PLANNING

• FORWARD: Know Next Step, Completeness (All Elements), Gant Charts.
• BACKWARD: Defend Next Step, Congruence (Elements Fit), PERT Charts.
• CRISIS: Accomplish Next Step, Choices (Options), Creative Charting.

Module XVI LEARNING & TRANSFORMATION

• ORGANIZATIONAL: Systems Flexibility & Development; Commitment to People.
• INDIVIDUAL: Potentials Maximized & Growing; Commitment to Company.
• QUALITY: Teams Enabled & Learning; Organizational & Individual FIT; Commitment to Customers.

EVALUATION

• CAPCITY: Possessing Ability
• SKILL: Possessing Trainining & Education
• MOTIVATION: Commitment to Success

AVAILABILITY:

• Two-page teaching sheets (also used as supervisor handouts) are available at $3 per module or $25 per set of 16. Other custom formats are available. Contact Larry Green at leg@skyenet.net for more information.
• Customized presentations (which you video-tape) are available at reasonable prices allowing you to build your tailored training unit with your own staff. This allows you to keep new supervisors trained and assist those needing review. Sessions average 90 minutes each and can be scheduled to meet your organizational needs.

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