Primary Phone: 574-534-8595
Secondary Phone: 574-320-4406
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DETAILED WORK/EMPLOYMENT
HISTORY AND EXPERIENCE
MANAGEMENT DEVELOPMENT WRITING
PROFESSIONAL TRAINING and CERTIFICATIONS
Career/Personal Objective:
Developing people and systems to successfully reach their stated business and personal goals.
To contribute to the discovery and dissemination of practical, scientific, academic, and life-motivational truths.
Career Level Experience:
CEO, HRO (VP), Director, Specialist, Consultant, Facilitator, Coach, Educator
Career Expertise:
Training & Development, Organizational Development, HR/Learning Specialist
Career Industries:
Educational, Not-for-profit, Health Care, Service; Retail; Religious, Manufacturing, Electronics, Automotive, Consulting
Career Settings:
Academic, Administrative, Union/ Non-Union, Corporate and Plant, Multiple Site, International
Expertise:
Training and Development, Organizational Development Coach, Specialist, Educator, Facilitator
Personality:
An enthusiastic, high-capacity, creative learner. A builder, developer, writer, teacher and finisher.
Styles:
Meyers-Briggs Style: ENFP; Personal Profile System: High I, D; Low S, C
Selected Career Highlights
Successfully coached leadership in regional area to exceed their sales goals.
Designed, produced and delivered training skills modules to support quality initiatives.
Transformed short term customer service changes into long-term, company-wide cultural beliefs.
Implemented quality manufacturing technologies from management to workforce.
Guided company strategic and tactical planning processes. Implemented 360 feed-back.
Assisted HR staff in regional area for retail environments to lower turnover and reach hiring goals.
Have written OD, Policy and Procedure, Quality HR programs/systems.
Transformed personnel department into comprehensive human resources department.
Guided international electronics manufacturing through doubling of workforce.
Other Life Highlights and Interests
Married for 34 years.
Raised 8 children; 5 of our own and 3 foster; have 5 grandchildren.
Leader for two international summer youth ministry teams (France and USA/France)
Lay Leader, Sunday School Teacher, Youth Director, Disciple
Have traveled in Europe, Mexico, Canada, The Islands, Asia, etc.
Ghost writer and producer for John Maxwells first evangelism video workbook series.
Enjoy computers, carpentry, gardening and travel.
DETAILED WORK/EMPLOYMENT HISTORY AND EXPERIENCE:
Process Facilitator/OD Consultant: 2/1996 - 3/2003 Maritz-Cadillac SFE Process; Southfield/MI
Facilitated luxury auto dealerships in reaching top 25% national rankings in sales and customer service.
Coached executive to line staff in customer service, sales performance, organization development, etc.
Responsible for improving CSI, sales and revenue in up to 20 Midwest luxury dealerships. Several are in the nations top 25 performance group.
Designed and implemented owner, manager and employee processes in most retail areas including: Service, Warranty, Parts and Accessories, Sales (New, Used and Certified), New Customer Development, Preventive Maintenance, Customer Satisfaction and Complaints, Recovering from Mistakes, Assessment and Training, Luxury Courtesy and Rental Cars, Defect Free Delivery, Fixed Right the First Time attainment, Continuous Process Improvement, Leadership Development, Hiring, Rewards and Recognition, Measuring and Monitoring; Employee Team Development and Employee Involvement.
Training Coordinator: 3/1995 - 8/1995 - ITT Automotive; Elsie/MI & St. Thomas/ON/CAN
Analyzed, scheduled and implemented compliance, QS and local training for structural division plants.
Participated in system-wide strategic T&D planning team for self-managed work teams; Employee involvement training.
Setup coordination of training and development for 3 plants in US and Canada.
Conducted training audits. Identified and scheduled HES, Quality, Materials and Corporate mandated training. Identified core-training competencies linked to salary functions and hourly classifications.
Wrote QS9000 Training section.
Established benchmarks and measures for training initiatives.
Developed scrap reduction procedures and training.
CEO, Sr. Consultant: 6/1992 - 3/1995 Transfo-Tech, Inc.; Middlebury/IN
Successfully coached executives, managers, supervisors in reaching HR, OD, and T&D goals.
Senior consultant of this Organizational and Human Resources Development Research and Consulting firm.
Worked with over 120 clients in areas of leadership development, self-managed teams, strategic planning, training audits, HES compliance, ISO9000, employee involvement and motivation, formal and informal communications, change management, and cultural transformation.
Managed/led consultant team projects.
Produced and customized leadership and organizational development materials for management consulting franchise.
HRO (VP), Consultant, Project Manager: 11/85 - 9/1993 - Crown International; Elkhart/IN
Transformed personnel department into comprehensive human resources department during rapid growth period while reaching record sales, implementing quality systems and completing employee performance objectives.
Consultant; Project Manager for Crown International (wrap-up projects) Management and workforce trainer in team dynamics & personal communication.
Divisional P&L Turnaround & Market Refocus
Senior Executive - Human Resources Officer - Reengineered Human Resources Department;
Managed six managers, nine support staff in three divisions;
Established six functional areas of:
1) Personnel (payroll, hiring, HRIS, grievances),
2) Benefits Administration (ESOP, medical, dental, cobra, outplacement),
3) Training and Development (grant writing, curriculum development, surveys, facilitation),
4) Employee Assistance Program (vendor selection, support groups, restoration),
5) Corporate Relations (public relations, employee involvement, gifts management),
6) HR Administration (compensation, benefits program, EEO, AA, FLA),
Organizational Development Leader (cultural change, corporate planning, reported to the board of directors).
Senior management TQM team leader.
Managed union avoidance strategy in rapid growth stage of this international electronics manufacturer.
Organizational Change Manager and Human Resource Development Consultant projects:
1) Developed and implemented Policy and Procedure System,
2) Developed and implemented annual corporate planning process,
3) Assisted with senior leadership and middle-management development,
4) Launched and maintained TQM (Crosby) training,
5) Wrote and conducted supervisor training,
6) Established HES compliance,
7) Coordinated corporate public relations at Reno-Taho Special Olympics,
8) Assisted in professional hiring,
9) Managed employee attitude benchmark survey, and
10) Developed an employee resolution process.
Program Manager, Contract Facilitator: 7/1985 - 11/1986 GM Truck Assembly; Fort Wayne/IN
Developed and delivered successful people-skills modules for plant opening and team development.
Audited plant startup training.
Designed people skills curriculum.
Supervised team of eleven facilitators in training nearly 3000 hourly and salaried employees.
Developed program to reinforced core skills, including problem solving, interpersonal communications, conflict resolution, and team skills.
Director of Marketing: South West Community Health Care Centers (1981 - 1983);
Designed, sold, delivered management training and development training materials for SW Associates.
Edited Executive Tips and Tools.
Director of Marketing: Fort Wayne Bible College (1984 - 1985)
Researched, delivered growth plan to College president and board of directors.
Assisted in admissions.
Director of Outreach; Consultant, Pastor: Eastern OH Wesleyan Dist. (1978 - 1983)
Built leadership and organizational growth systems, including manuals, delivery system, measurements.
Pastor and leader.
Consultant:- Fuller Institute (1980 - 1981)
Worked on projects under the direction of Carl F. George
PhD Studies [2001 current] Distance Learning at Trinity College and Seminary (IN)
Accreditation by the University of Liverpool (UK) ; (Status: Dissertation in committee process.)
Major: Human Resources Management Development
MBA [9/1980 - 8/1983] at Ohio State University (OH)
Major: Organizational Behavior -- Minor: International Business
MA [9/1976 11/1978] at Wheaton Graduate School (IL)
Major: Mass Communication -- Minor: Communication Research
MAR [9/1970 8/1972] at Asbury Theological Seminary (KY)
Major: Counseling
BS [9/1966 5/1970] at Owosso College (MI), now Indiana Wesleyan University (IN)
Major: Theology -- Minor: Psychology and Ministry
MANAGEMENT DEVELOPMENT MATERIALS WRITING EXPERIENCE: (Selected)
Preparing Self-Managed Work Teams - A Diagnostic: [1995]; Author: Diagnostic outline - checklist for managers wanting to identify next steps in achieving greater "self-management" of work teams at all organizational levels.
Q-S.T.E.P.: [1994]; Author: A 5 step supervisor and workforce quality training program. Includes 16 supervisor skill modules: Conflict Resolution, Change, Communication, Measurement, Decision Making, Delegation, Meeting Management, People Skills, Company Politics, Problem Solving, Policy and Procedures, Customer-Vendor Relationships, Team Building, Time Management, Scheduling-Project Planning, and Learning.
The PERFORMANCE INDICATOR: [1994]; Author: A diagnostic to measure leadership thinking styles with application to teams.
PROJECT PLANNING: [1993]; Author: A 4 hour, high impact course in managerial planning.
HQP: High Quality Performance [1993]; Author: A system of quality performance for small companies based upon profitability and productivity through people. Designed for organizational development and training consultants.
HRD P2: People Patternsฎ: [1992]; Author: A series of Human Resources Development Diagnostics and Benchmarks. Includes a powerful Design To FITฎJob-Person matching technology.
OD P2: Planning Patternฎ: [1992]; A series of Organizational Development Diagnostics and Benchmarks.
REAL People: [1987; revised 1992]; Author: A twenty hour, modularized, communications course based upon simple, easy to use truths about relationships.
Policy and Procedure Development Manual: [1982]; General Editor, Contributing Author, Layout Artist: A 300 page practical text and source book for policy and procedure development. Produced, published, and distributed by SOUTHWEST ASSOCIATES.
PROFESSIONAL TRAINING and CERTIFICATIONS: (Selected)
Disney College of Customer Service [2003]; Basic one day training certificate.
PDRS: [1995]; Product Development Release System; Integrated organizational product release system.
PULL: [1995]; PULL Materials System (GM, ITT AUTOMOTIVE) An employee operated material flow system.
QS9000: [1995]; GM, FORD, CHRYSLER version of ISO9000
Center for Creative Leadership: [1992] Brussels, Belgium. International studies in leadership assessment
and development.
Integrity Selling: [1991] Certified in a sales training program by Ron Willingham.
Crosby TQM: [1990] Certified trainer in Crosby Quality Training. Crosby College and Facilitator Training
Theory of Constraint: [1989] Primary study in Goldrat's organizational development.
Value of the Person: [1988] A values approach to organizational culture by Wayne Alderson.
Wilson Training, International: [1988] Certified trainer in the Leader/Manager system.
Aristos Psychology: [1988] Qualified in John Gier technology to DiSC behavior.
16 PF Testing: [1988] Training in this standardized personality measurement/diagnostic tool.
Charles E. Fuller Institute: [1984-86] Diagnosis With Impact; consultant certification.
Performax Systems International [1979, 1982, 1985] Certified Consultant
IVY Tech [1994]
Behavioral Management courses at South Bend Campus (Contract)
Huntington College Graduate School [1990-1993]
Organizational and HRD Strategy courses (Adjunct)
Transfo-Tech INSTITUTE [1992-94]
Professional OD & HRD leadership training courses (Lead Trainer)
Ohio State University [1981-83]
Organizational Behavior courses (TA)
Wheaton Graduate School [1972]
Communication Theory Courses (TA)
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Mr. Larry Michael Stevens |
Integritech |
General Manager |
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Phone Number: Email Address: Reference Type: |
574-532-3794 Personal/Professional
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Dr. Steve Lansing |
Maritz GM Cadillac |
Facilitator/Consultant |
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Phone Number: Email Address: Reference Type:
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507-254-7682 Professional |
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| Mr. Todd Matthews | Manufacturing Company | Project Engineer | |
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Phone Number: Email Address: Reference Type:
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574-825-7239 Community/Friend
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Updated 5/2003